Terms and Conditions

In these Terms, Customer means the legal entity or individual acting in the course of business that registers for and uses Calentivo. Authorized User means a user account created by or under the Customer account for employees or contractors. End Customer means a person who books an appointment or service with the Customer using booking tools powered by Calentivo. Subscription means paid recurring access based on the selected pricing plan. Billing Cycle means the 30-day period starting on the date a Subscription payment is successfully processed, and each subsequent 30-day period thereafter.

Headings are for convenience only and do not affect interpretation. References to including mean including without limitation.

You may use Calentivo only if you have legal capacity to enter into a binding contract and you use the Service for business purposes. When creating an account, you must provide accurate, current, and complete information and keep it up to date. You are responsible for all activity under your account and for maintaining credential confidentiality.

Each Authorized User must use their own login credentials. Sharing credentials or allowing unauthorized access is prohibited. If you suspect unauthorized access or compromise, you must promptly notify us and take reasonable steps to secure the account.

Calentivo provides tools for scheduling, bookings, availability management, customer notifications, and related booking workflow features. Calentivo is not a bank, payment institution, electronic money institution, payment processor, or merchant of record, and Calentivo does not provide payment services to End Customers.

The Customer may connect third-party payment services (including Stripe or other gateways) to accept End Customer payments. Any End Customer payment processing is provided solely by the Customer's chosen third-party provider under that provider's terms. Calentivo does not control, initiate, authorize, settle, or reverse End Customer payments and is not responsible for chargebacks, disputes, refunds, fraud screening, or payment compliance obligations between the Customer and its provider.

Separately, Calentivo uses Stripe as the Provider payment service provider for Customer subscription billing and account top-ups (if applicable). Stripe processes card data and transactions as an independent provider. The Provider does not store full card details, but may have limited access to non-sensitive payment metadata such as card last four digits, expiry month/year, payment status, and billing history.

Calentivo must not be used for spam, unsolicited messaging, or abusive communications. You must ensure that messages sent through Calentivo or connected communication providers (including SMS/WhatsApp) comply with applicable law, including consent, opt-out, and prohibited-content rules.

You may not use Calentivo to upload, transmit, or store content that is illegal, infringing, deceptive, defamatory, obscene, or otherwise harmful. You may not introduce malware, attempt unauthorized access, scrape or reverse engineer the Service, or interfere with service availability.

We reserve the right to remove or restrict access to content or configurations that violate these Terms, and to suspend or terminate accounts accordingly. This section provides moderation rights and service-integrity controls, including rights consistent with EU platform responsibilities where applicable.

The Customer is solely responsible for: (i) services provided to End Customers, (ii) accuracy of business information, availability, and booking rules, (iii) cancellations and no-show policies, (iv) consumer disclosures and receipts (if applicable), and (v) compliance with local laws applicable to the Customer business.

The Customer is also responsible for informing End Customers how their personal data is processed and for ensuring a valid legal basis to collect and process End Customer personal data.

Calentivo may integrate with third-party services, including Stripe (subscription billing), Bird (SMS/WhatsApp communications), and OpenAI (AI-assisted features). Third-party services are provided under their own terms, and Calentivo is not responsible for third-party outages, changes, or failures.

If you enable integrations, you authorize Calentivo to exchange data with those providers to deliver requested functionality. You are responsible for ensuring you have necessary permissions, consents, and legal basis to use those integrations for your business.

The Provider retains all rights, title, and interest in Calentivo, including software, interfaces, design, branding, underlying technology, and updates or improvements. The Customer receives a limited, non-exclusive, non-transferable, revocable license to access and use Calentivo during an active Subscription in accordance with these Terms.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, or otherwise attempt to derive source code or underlying structure, except to the extent permitted by mandatory law.

Each party may receive confidential information of the other party. Confidential information includes non-public business, technical, and product information. The receiving party must protect confidentiality and may use such information only to perform obligations under these Terms.

This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from another source.

Calentivo is provided on an as is and as available basis. We do not guarantee uninterrupted availability, error-free operation, or that the Service meets all Customer requirements.

We may perform maintenance, updates, or changes that may affect availability or functionality. You are responsible for maintaining your own internet access, devices, and software needed to use Calentivo.

To the maximum extent permitted by applicable law, the Provider is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data (except to the extent caused by our breach of applicable data protection law), business interruption, or cost of substitute services, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Provider's total aggregate liability arising out of or relating to the Service and these Terms will not exceed the total subscription fees paid by the Customer to the Provider for Calentivo during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory law, including liability for intentional misconduct or gross negligence where such limitation is not permitted.

The Customer agrees to indemnify and hold harmless the Provider from and against claims, damages, liabilities, fines, penalties, and expenses (including reasonable legal fees) arising from: (i) services provided to End Customers; (ii) booking rules, cancellations, or consumer disclosures; (iii) content and communications (including spam or unlawful messaging); (iv) use of third-party payment gateways; and (v) breach of these Terms or applicable law by the Customer or Authorized Users.

Neither party is liable for failure or delay in performing obligations (except payment obligations) due to events beyond reasonable control, including internet outages, third-party infrastructure failures, cyberattacks, acts of government, labor disputes, natural disasters, or similar events. The affected party will make reasonable efforts to mitigate the effect of the force majeure event.

The Provider may assign these Terms and/or subcontract service delivery (including hosting and communication providers) as necessary to operate Calentivo. The Customer may not assign these Terms without the Provider's prior written consent, except in connection with a merger or sale of substantially all assets where the successor agrees to be bound by these Terms.

We may update these Terms to reflect legal, security, technical, or commercial changes. The most recent version is made available at /{locale}/terms. Where changes materially affect Customer rights or obligations, we provide notice by email or within the Service. Continued use of Calentivo after the effective date of updated Terms constitutes acceptance of the updated Terms.

We may also update, add, or remove Service features. We aim to maintain overall core functionality, but the Service may evolve over time.

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus) in Estonia, unless mandatory law provides otherwise.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Failure to enforce any right or provision is not a waiver. These Terms, together with the Privacy Policy and any referenced policies or addenda, form the entire agreement between the parties regarding the Service and supersede prior agreements related to the same subject matter.